Castries – Saint Lucia – 24th June 2026 – The National Telecommunications Regulatory Commissions (NTRCs) of the Commonwealth of Dominica and Saint Lucia and the Eastern Caribbean Telecommunications Authority (ECTEL), are aware of the severe service outage experienced by Flow customers in Dominica and Saint Lucia from approximately 5:30 p.m. on Sunday, June 21, to 12:40 p.m. on Monday, June 22, when the networks were restored.
The NTRCs have engaged Flow and requested a detailed report on the incident. Preliminary information provided by Flow indicates that the disruption was caused by a fault on a fibre transmission path between Guadeloupe and Antigua.
Flow has advised that it is actively exploring measures to strengthen network resilience and reduce the likelihood of similar incidents in the future. These measures include the deployment of alternative connectivity solutions, a review of route resiliency, and the establishment of additional fibre paths within the network. The NTRCs and ECTEL will consider these measures and broader regulatory steps to promote increased network resilience across ECTEL Contracting States for all operators. ECTEL and the NTRCs recognize the significant inconvenience and disruption this outage caused to consumers, businesses, and other users who rely on electronic communications services. We will continue to monitor the situation and review the information provided by the operator to ensure that appropriate steps are taken to improve service reliability. We encourage the public to consider their own plans for suitable backup or redundant communications in the event of unexpected service outages.
Consumers seeking additional information are encouraged to contact their respective NTRC:
• NTRC Dominica – 1 767-440-0627 / secretariat@ntrc.dm
• NTRC Saint Lucia – 1 758-458-2035 / ntrc_slu@candw.lc / info@ntrcslu.lc
As regulators, ECTEL and the NTRCs remain committed to fostering a telecommunications environment that promotes reliable services, innovation, consumer choice, and sustainable competition for the benefit of all users throughout ECTEL’s Contracting States, and are committed to promoting transparency with respect to the resolution of network outages when they occur.