Money Gram International Inc. is moving expeditiously to get its systems back online after a cybersecurity issue forced it to take its global systems offline.
MoneyGram first publicly acknowledged the issue on X (formerly Twitter) on Sunday when it pointed to a network outage impacting connectivity to several of its systems. It noted then that it was diligently working to understand the nature and scope of the issue better.
However, MoneyGram then posted an update on Monday, stating, “MoneyGram recently identified a cybersecurity issue affecting certain of our systems. Upon detection, we immediately launched an investigation and took proactive steps to address it, including proactively taking systems offline which impacted network connectivity. We are working with leading external cybersecurity experts and coordinating with law enforcement.”
In an announcement, Money Gram Dominica informed that one overseas remittance service provider, MoneyGram Payment Systems Inc (MoneyGram), is “currently experiencing a global network outage, rendering their services temporarily unavailable.”
As a result, remittance companies (primary agents) that offer MoneyGram services are unable to access the MoneyGram platform to send remittances abroad or disburse remittance proceeds to recipients.
The BOJ noted that customers could consider using other remittance transfer options in the interim while MoneyGram continues to have dialogue with the primary agents in Jamaica on when the systems should be restored.
MoneyGram then posted a new update on Tuesday stating, “We continue to make progress in successfully restoring some of our key transactional systems. Our dedicated team is actively working around the clock on resuming normal business operations. Once all systems are fully operational, transactions that are currently pending will be made available to customers. We apologize for any inconvenience and will continue to share relevant updates as available.”
